Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your sessions secure. This policy explains what we gather, how we use it and who you contact to request changes or deletion.

Account securityPayment verificationCookie settingsData requestsSupport channels
Explore the Lobby Read FAQ
snainft How We Handle Your Account Information
DATA REQUESTS

Contact Us About Your Information

If you want to see what data we hold, request deletion or update your details, reach us through any of these channels. Response times vary; account-security requests take priority and we aim to confirm within two business days.

Live Chat Open the chat icon in your account dashboard — available during Bangladesh daytime hours — and ask for a data request. The agent will verify your identity and log the ticket.
Email Support Send your request to the support address listed in your account settings. Include your registered phone number so we can match the account and reply securely.
Account Settings Some data updates — phone number, password, wallet preferences — can be changed directly in your profile. For deletion or export requests, use chat or email.
DATA HANDLING

How We Protect and Use Your Information

We encrypt account credentials and payment details in transit and at rest. Session tokens expire after inactivity to prevent unauthorised access. Here's how we manage the key areas of your data across the platform.

Account Security We hash passwords using industry-standard algorithms and never store them in plain text. OTP codes for login and withdrawals expire after five minutes. If suspicious activity is detected — multiple failed login attempts or a withdrawal from a new device — we lock the account and send you a verification request.
Payment Data When you deposit via bKash, Nagad or Rocket, we log the transaction amount, timestamp and payment reference but not your wallet PIN. Withdrawal requests trigger a verification SMS before we release funds. Payment processors handle card data; we never see full card numbers.
Cookies and Tracking Session cookies keep you logged in when you switch between the sportsbook and slot lobby. Analytics cookies track which games load slowly so we can optimise the server. You can block third-party cookies in your browser without affecting core account functions.
Data Retention We keep account records for the period required by financial compliance rules in supported regions — typically six years for transaction history. After that, we archive or delete personal identifiers. You can request early deletion by contacting support, subject to regulatory limits.

Privacy Policy FAQ

We collect your email, phone number, date of birth and preferred payment method during registration. We also log device type, IP address and browser information each time you log in to monitor for suspicious activity and keep your account secure.

We share transaction data with bKash, Nagad and Rocket to process deposits and withdrawals. Game providers like Evolution and Pragmatic Play receive session tokens when you launch their tables or slots. We do not sell your data to advertisers or marketing firms.

Yes. Contact support via live chat or email and request account closure. We will delete your profile and personal identifiers, but we must retain transaction records for the compliance period required by financial regulations in supported regions — typically six years.

Session cookies keep you logged in across pages. Analytics cookies track load times and game performance. You can block third-party cookies in your browser settings without losing access to your account or the lobby, though some features may load more slowly.

We keep payment records for six years to meet financial compliance rules in supported regions. After that period, we archive or delete personal identifiers. You can request a copy of your transaction history anytime through account settings or by contacting support.

Open live chat from your account dashboard or email support with your registered phone number. We will verify your identity and send you a summary of the data we hold, typically within two business days for account-security requests.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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